Terms and Conditions

 

  • Current prices are subject to change.
  • After a deposit is paid the price quoted will not change.
 

PAYMENTS AND SECURITY BONDS

  • To confirm your booking, a deposit of 50% of the total tariff is required within 3 working days of your booking. The balance must be received at least 30 days before arrival or the booking may be cancelled by Echuca Getaways with no refund of the deposit.
  • Payments may be made, using a maximum of 3 transactions, by Mastercard, Visa, Money Order or direct deposit to “Echuca Getaways”.   American Express and Diners Club will be accepted with a surcharge of 3%. Personal cheques will only be accepted if full payment is received as cleared funds at least 14 days before arrival.
  • Properties are individually owned so your deposit/payments cannot be transferred from one property to another.
  • A security bond and current drivers license can be requested for any booking.
  • Online bookings for arrival on the same day or the next day must be confirmed by telephone during office hours or the booking may not be valid.
  •  A minimum $20 administrative fee will be applied if guests request any changes to their accommodation booking in addition to any cancellation fee.
  • Echuca Getaways has the right to refuse a booking.

  

BOOKING OF EXTRAS

  •  Restaurant reservations, paddlesteamer rides, golf, massage and spa services or activities, should be booked at least 4 weeks in advance to secure your preferred choice.
  • Vouchers for any ‘extras’ booked on your behalf are to be collected from the Echuca Getaways office upon arrival.
  • A minimum $20 administrative fee will be applied if, guests request any changes 7 days before arrival regardless of the service provider’s Terms and Conditions.
  • No refunds will be given on ’extras’ if cancelled or changed within 7 days.
  

CANCELLATION POLICY

  • A cancellation fee of 20% of the total tariff will apply to cancellations made more than 30 days before arrival, 50% on 30 days or less and 100% on 7 days or less.
  • A request to amend booking dates 7 days or less will result in a cancellation.
  • Travel insurance is recommended for medical and cancellation coverage.
  • In the event of a cancellation, should the property re-book, a voucher less a $20 administration fee will be provided under our cancellation policy.
  • Vouchers are valid for 6 months and are not redeemable for cash.
  • Tariffs are subject to change therefore any tariff increase from the time of issue to the time of the new booking must be paid.
  • Original vouchers must be presented to Echuca Getaways upon arrival.
  • Cancellation of accommodation booked using a voucher is final. No refund or replacement voucher will be issued.
  • Vouchers must be redeemed in full on a single booking.

  

GIFT VOUCHERS

  • Gift Vouchers are available from Echuca Getaways and are subject to these Terms and Conditions.
  • Gift Vouchers are issued with a 12 month validity. A 3 month extension may be granted, and will incur a $20 administration fee.
  • Echuca Getaways will not reissue a gift voucher, in the event that a gift voucher has been lost or stolen.
  • Gift Vouchers must include an accommodation component, are not redeemable for cash and can only be used to book with Echuca Getaways.
  • Gift Vouchers must be redeemed in full on a single booking.

  

GENERAL CONDITIONS

  • The name of the person on the original booking form remains the sole contact and is responsible for all communications with Echuca Getaways.
  • To ensure the safety of guests a maximum number of guests are insured for each property. Events, parties and gatherings are not permitted on the premises without prior written consent from Echuca Getaways and may result in your booking being cancelled without refund.
  • There is a 2 night minimum stay applied on a weekend and extended stays and altered tariffs can be applied during holidays and long weekends.  
  • Weekend nights are Thursday & Friday, Friday & Saturday or Saturday & Sunday.   Consecutive nights from Sunday to Thursday are considered midweek.
  • Check-in time is 2pm on the day of arrival and the property must be vacated by 10am on the final day.
  • Keys may be collected at the office of Echuca Getaways after 2pm and before 5pm Monday – Thursday, before 8pm Friday or before 4pm Saturdays, Sundays and public holidays. Please contact Echuca Getaways by telephone during office hours, if you wish to make alternative arrangements for key collection.
  • Guests choose their own property and Echuca Getaways is not responsible if the style of the property doesn’t meet expectations.   Please view accommodation on our website at www.echucagetaways.com.au prior to booking and call our office if you have any queries.
  • Due to unforeseen circumstances, Echuca Getaways may need to allocate your booking to a similar room style or relocate you to an alternative property of equal style and tariff.
  • Changes to bedding configurations incur a fee should guests change original booking request.
  • As all properties are privately owned, Echuca Getaways is not responsible for the failure of any utilities, essential services and appliances.   If the issue cannot be resolved you may be required to relocate.
  • Requests for assistance or maintenance may result in a minimum $75 call out fee, where the guest is at fault.
  • Tariffs apply for any additional guests staying at the property so please advise Echuca Getaways and make necessary payment. Should additional unpaid guests be found the booking will be cancelled and you will be asked to vacate. No refund will be given.
  • Any additional cleaning incurred will be charged directly to you. Please leave your accommodation tidy.
  • Echuca Getaways is not responsible for the security of your belongings and encourages you to ensure your accommodation is secure when not occupied.
  • A fee will be charged for additional cleaning and supplies should they be required or requested.
  • Please respect the privacy of our local community and neighbours. If a guests behaviour or noise level is unreasonable, a warning will be given and ignoring this will result in the cancellation of the booking without refund.
  • All properties are non smoking, failure to comply will result in a $200 fine.

 

DAMAGED OR MISSING PROPERTY

  • Please notify Echuca Getaways immediately of any loss or damage to property, including keys. A key replacement fee of $50 will be charged, in addition to any locksmith’s fees, to replace or change locks throughout the property.
  • The guest responsible for the booking will be charged for property belongings that are damaged, removed or lost.

 

ADDITIONAL COSTS

  • Echuca Getaways reserves the right to debit your credit card, or request payment in full for any outstanding charges that apply to your booking.   This includes extra cleaning, rubbish removal, additional guests, extended stays, late check outs, extra bedrooms occupied, lost keys, callouts, repairs or damage to a property